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Tripadvisor nos concede el Certificado de Excelencia 2014

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APARTHOTEL SILVER OBTIENE EL CERTIFICADO DE EXCELENCIA DE TRIPADVISOR 2014

 En reconocimiento por su excelencia como alojamiento según las opiniones que escriben los usuarios en la página web de viajes más grande del mundo Seguir leyendo

Barcelona top attractions

TOP 10 CITY ATRACTIONS IN BARCELONA

1-SAGRADA FAMILIA

 Gaudí himself said: “The expiatory church of La Sagrada Família is made by the people and is mirrored in them. It is a work that is in the hands of God and the will of the people.”

sagrada-familia

The expiatory church of La Sagrada Família is a work on a grand scale which was begun on 19 March 1882 from a project by the diocesan architect Francisco de Paula del Villar (1828-1901). At the end of 1883 Gaudí was commissioned to carry on the works, a task which he did not abandon until his death in 1926. Since then different architects have continued the work after his original idea.

The building is in the centre of Barcelona, and over the years it has become one of the most universal signs of identity of the city and the country.
Gaudí himself said: “The expiatory church of La Sagrada Família is made by the people and is mirrored in them. It is a work that is in the hands of God and the will of the people.” The building is still going on and could be finished some time in the first third of the 21st century.

 2-CASA BATLLO

Gaudí architectural treasure

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Casa Batlló, built between 1904 and 1906 in the heart of the city, is the most emblematic work of the brilliant Catalan architect.
Gaudí gave Casa Batlló a facade that is original, fantastical and full of imagination. He replaced the original facade with a new composition of stone and glass. He ordered the external walls to be redesigned to give them a wavy shape, which was then plastered with lime mortar and covered with a mosaic of fragments of coloured glass and ceramic discs.

3-LA PEDRERA

Casa Mila, known as “ La Pedrera

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It’s a most unusual building, constructed between 1906 and 1912 by the architect Antoni Gaudí (1852–1926) and declared UNESCO World Heritage in 1984.

La Pedrera today is a beacon shining with creation and knowledge, a great container full of content, which has a crucial role to play in the transformation of society and commitment to the people.

 4-MUSEO PICASO

The imprint of Picaso’s art in Barcelona

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The Picasso Museum in Barcelona is a key reference for understanding the formative years of Pablo Ruiz Picasso. The genius of the young artist is revealed through the 4,249 works that make up the permanent collection. Furthermore, the Museu Picasso, opened in 1963, also reveals his deep relationship with Barcelona: an intimate, solid relationship that was shaped in his adolescence and youth, and continued until his death.

The history of the Picasso Museum in Barcelona is the chronicle of the artist’s firm wish to leave the imprint of his art in our city. Thanks to the wishes of Picasso and his friend and personal secretary, Jaume Sabartés, Barcelona now has the youthful work of one of the twentieth century’s most significant artists.

5-PALAU DE LA MUSICA

An architectural jewel of Catalan Art Nouveau

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The only concert venue in this style to be listed as a World Heritage Site by UNESCO (4th December 1997), which today represents an essential landmark in the cultural and social life of Catalonia. Moreover it represents a symbolic emotional heritage for a whole people who identify with its history.

The Concert Auditorium – one of the most distinctive in the world – is for more than hundred years the privileged setting for the musical life, both national and international, of the city of Barcelona. It has hosted world premieres and it’s a landmark symphonic and choral music. Dominated by the organ over the stage and with a central skylight portraying the sun, the auditorium is filled with natural light. A mystical, paradoxical hall, packed with figures like the muses which surround the stage, a bust of Anselm Clavé on one side and Beethoven on the other, and hundreds of natural motifs, including flowers, palms, fruit, jars and cases filled with jewels.

6–THE CATHEDRAL

Catedral de Santa Eulalia de Barcelona

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Barcelona’s Cathedral, also known as the Cathedral or the Cathedral of the Holy Cross and Saint Eulalia, is a famous example of Catalan Gothic architecture dating from the fourteenth century. Despite staying in the shadow of the well-known Sagrada Familia, the cathedral is an impressive Gothic church able to seduce its visitors.

7-PARC GUELL

Wavy shapes, columns that looks like trees, animal figures and geometric shapes. Most of the surfaces are decorated with mosaics made with colorful ceramic pieces.

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Located in the city of Barcelona, the ​​Park Guell is one of the most beautiful icons of the city.It’s a work of Antoni Gaudi located in the upper part of Barcelona, which has wondererful views of the city.

You can enjoy a fantastic green walk surrounded by a modernist works.

8-LA BOQUERIA

Wide variety of excellent and high quality food

boqueria

Coinciding with the dawn of the 21st century, the market has been reborn in commercial terms, and is now an international name of reference. This is shown by the great number of prizes it has won, which include the prize for the best market in the world, awarded by the World Markets Congress held in 2005 in Washington DC.

At the present time, the market is a member of Emporion, the European Association of Markets offering Excellence in Foods, and has promoted the European Project   MedEmporion for the study and implementation of projects within the Mediterranean markets scope.  The members of this project are the Barcelona Municipal Markets Institute, representing Barcelona City Council, the cities of Turin, Marseilles and Genoa and the Conservatory of Piamonte.

9-LES FONTS DE MONTJUIC

water, light and sound,a grat show

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DAYS AND TIMES

AUTUMM – WINTER 2013-2014:
From 1 October 2013 to 30 April 2014
Fridays and Saturdays, 7pm -9 pm. The shows starts at 7, 7:30, 8, and 8:30 pm.

The Montjuïc Magic Fountain remains off from 7 January to 6 February due to the usual annual maintenance.
Extra session during Easter Week: 20 April 2014

SPRING – SUMMER 2014:
From 1 May to 30 September, 2014 (Both included)
Thursday to Sunday, 9 pm – 11:30pm. The shows start at 9, 9:30,10,10:30 and 11 pm.

10- EL BORN

Sta Caterina Market, Sta Maria del Mar church, Centre Cultural El Borne

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El Born  is one of the most historic neighborhoods in the city. The District of La Ribera was already a hot spot, “época mitjeval”, from the twelfth century to the end of XIII was the area who became all the festivities and gatherings, parades, festivals and even tournaments with Knights and nobles of the city. The whole place concentrated, social and economic activity, and was the center of small artisans, where they meet the unions of all trades, shops, shopkeepers and merchants. 

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Un hotel no es un parking de personas

En una ocasión oí a un colega del sector comentar: …. Al fin y al cabo un hotel es un parking de personas…Nada mas lejos de la realidad!

En mi experiencia como director de un pequeño hotel puedo constatar que el “factor humano” es y será el componente de más peso en la prestación de nuestro servicio

Cada año tengo la oportunidad de manejar un millar y pico de encuestas hechas de puño y letra por nuestros clientes (algunas incluyen dibujos, esquemas, propuestas  para mejorar el confort, o traducciones en su idioma porque han visto en la papelería algún error)

Hoy un hotel tiene la posibilidad de ver online, decenas de comentarios de sus clientes colgados en los principales foros de viajes o centrales de reservas.Esta valiosa información, además de resaltar los pros y contras que el cliente ve en nuestro negocio, pone de manifiesto la importancia que elllos otorga al trato y la atención recibida

Y es que no podemos olvidar que todos queremos “sentirnos” clientes cuando estamos consumiendo un servicio.

Personalmente soy un fan de todo el entorno de Internet…. Pero de nada sirve vender nuestro negocio con fotografias, videos, tours virtuales, motores de reserva automática, guias turisticas, 2.0 y lo que venga… si cuando el cliente llaga al hotel no hay la “conversión” de una expectativa creada en el entorno virtual, en  una experiencia de comunicación en el mundo real

Los seres humanos somos sociables por naturaleza y la comunicación directa (verbal o no verbal) tiene un impacto superior a la cartelería o a cualquier medio digital

La comunicación humana es sin duda compleja y capaz de transmitir multitud de “inputs” complementarios al mensaje principal (emocion, acuerdo, discordancia, seducción,…) Todo esto no es posible a traves de la tecnología

En los hoteles (y casi todos los negocios), muchas veces somos rehenes de los procedimientos de trabajo que nos obligan a centrar nuestra atención en las pantallas, las fichas, los lectores, las copias de seguridad, los comunicados internos y un largo sinfín. Y en esos momentos; no por falta de interés,  sino porque seguramente nadie nos ha enseñado a gestionar el tiempo, no prestamos la debida atención al cliente que  está delante nuestro demandando alguna petición o sugerencia; o sencillamente nos intenta transmitir su agradecimiento por haber tenido una estancia agradable. A ese cliente que durante semanas ha sido una previsión, un proceso,  o una proyección en el mundo virtual, pero que ahora en una persona real en el mundo real y que esta disfrutando de un servicio real que nosotros le estamos ofreciendo.

Es evidente que en un hotel (como en todos los negocios) se tiene que hacer un permanente esfuerzo por estar al día, para que todo esté en orden y todo funcione. En definitiva hay que hacer mucho para que el cliente no note nada

Generalmente percibimos lo negativo de una manera singular y en cambio parece que nos pasa desapercibido todo aquello que si funciona…… pero no es cierto.

Como clientes tenemos una percepción global del entorno fisico y del servicio y muchas veces no sabemos exactamente por qué motivos concretos, pero tenemos grabada una “sensación” que engloba muchos inputs: el comfort, la limpieza, el ambiente del hotel..

Esa percepción global va acompañada también de impresiones muy concretas que pueden ir centradas en alguna singularidad del hotel, de su entorno, y sobre todo si la atención y el trato han estado a la altura de sus expectativas o mejor aún si las ha superado. Este último aspecto (el trato) siempre queda en el recuerdo del cliente de una manera singularizada aunque no lo manifieste

Muchas veces me quedo sorprendido viendo algunos comentarios de los clientes del hotel en foros de viajes, blogs, etc  por la exactitud de sus descripciones y la generosidad de sus relatos…

En definitiva, la atención y la comunicación con nuestros clientes es sin duda  ser una experiencia enriquecedora para las partes (Les aseguro que cada año en el hotel aprendemos un millón de historias

interesantes, curiosas, y sorprendentes…)

La experiencia me demuestra que la sencillez en las formas y la cordialidad son la mejor receta para provocar ese maravilloso feedback  que hace  agradable y muchas veces divertido nuestro trabajo

Ignasi Junyent - Aparthotel Silver